United Nations Development Programme (UNDP) Jobs in Nairobi, Kenya: Recruitment for ICT Associate

ICT ASSOCIATE - UNOCHA (LOCAL POSITION)

JOB LOCATION: Nairobi, KENYA 

APPLICATION DEADLINE: 27-Jan-12

TYPE OF CONTRACT: FTA Local 

POST LEVEL: GS-7 

LANGUAGES REQUIRED: English   

DURATION OF INITIAL CONTRACT: One year Expected Duration of Assignment : One year (Renewable)  

BACKGROUND:

Under the overall guidance of the Head of Office and direct supervision of the Information Management Officer/IT Officer, the ICT Associate implements ICT systems and strategies, provides daily technical support to users of information management tools and technology infrastructure including; provision of daily technical support to OCHA Somalia systems (desktop and laptop hardware and software), network infrastructure and corporate productivity tools such as email and calendar, support and training of business applications and new technologies , along with operational, administrative, and procurement support.

The ICT Associate works in close collaboration with the Information Management team as well as the Administration Unit, in the CO and OCHA ITS staff to resolve complex ICT-related issues and liaises with ICT focal points for partner agencies.

JOB DUTIES & RESPONSIBILITIES:

Job Summary of key functions:

Ensures implementation of ICT strategies and introduction and implementation of new technologies , focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment,
• Provision of inputs to elaboration of internal policies and procedures on the use of ICT,
• Participation in the office business process re-engineering activities and ensures that business needs drive IT solutions related to corporate resource management,
• Development and update of the ICT annual work plan and reporting,
• Full compliance with corporate information management and technology standards, guidelines and procedures for the office technology environment,
• Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT,
• Provision of advice on and assistance in procurement of new ICT equipment for the office, provision of technical specifications and information on best options in both local and international markets.

Ensures effective management of hardware and software packages:

• Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components,
• Supervision of the implementation of corporate OCHA systems,
• Development of new software packages for high impact results (e.g. Document management systems, office automation tools etc.) as required.

Ensures efficient networks administration, focusing on achievement of the following results: 

• Monitoring of the computing resources to provide a stable and responsive environment,
• Operation of network utility procedures defining network users and security attributes establishing, directories, menus and drive-mappings, configuring network printers and providing user access,
• Monitoring of backup and restoration procedures for both server and local drives,
• Timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA requirements. 

Ensures effective coordination of ICT helpdesk functions and provide support to the CO and Sub-offices in Somalia, focusing on achievement of the following results:

• Planning, scheduling, monitoring and ensure resolution of helpdesk tasks,
• Frequently travel to Somalia to support Sub-Offices as per agreed travel plan with ICT Officer and ensures that ICT systems are effectively managed and operational,
• Provide support and training to staff on office automation applications (Lotus Notes, MS Office, WAN applications and mobile user clients),
• Assist in performing systems administration functions for Domino, network Operating systems whenever needed,
• Install and administer the office ICT applications and data telecommunication facilities,
• This involves administering data security for end user access to such network and/or facilities and troubleshooting ad-hoc hardware or software problems experienced on the network or facilities.  

Provides facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management , knowledge management and sharing, information provision,
• Organization of training for the operations/projects staff on ICT issues,
• Synthesis of lessons learned and best practices directly linked to ICT management,
• Sound contributions to knowledge networks and communities of practice.  

Facilitation and provision of administrative support, focusing on achievement of the following results:

• Assist the Admin/Finance team in maintaining up to date ICT inventory for both hardware and software,
• Regularly review and evaluate office end users equipment and recommend replacement in accordance with OCHA hardware life cycle guidelines,
• Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids,
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Admin/Finance team.

Impact of Results:

• The key results have an impact on the overall efficiency of the Office including improved results and client services,
• Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

COMPETENCIES: 

Functional Competencies: 

         

Building Strategic Partnerships:

Maintaining information and databases

• Analyzes general information and selects materials in support of partnership building initiatives.

Promoting Organizational Learning and Knowledge Sharing:

Basic research and analysis

• Researches best practices and poses new, more effective ways of doing things
• Documents innovative strategies and new approaches

Job Knowledge/Technical Expertise:

Fundamental knowledge of processes, methods and procedures

• Understands the main processes and methods of work regarding to the position,
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks,
• Identifies new and better approaches to work processes and incorporates same in own work,
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning,
• Demonstrates good knowledge of information technology and applies it in work assignments.

Promoting Organizational Change and Development:

Presentation of information on best practices in organizational change

• Demonstrates ability to identify problems and proposes solutions

Design and Implementation of Management Systems:

Data gathering and implementation of management systems

• Uses information/databases/other management systems.

Client Orientation:

Maintains effective client relationship

• Reports to internal and external clients in a timely and appropriate fashion
• Organizes and prioritizes work schedule to meet client needs and deadlines
• Establishes, builds and sustains effective relationships within the work unit and with internal and external clients
• Responds to client needs promptly

Promoting Accountability and Results-Based Management:

Gathering and disseminating information

• Gathers and disseminates information on best practice in accountability and results-based management systems.

Core Competencies:

• Demonstrating/safeguarding ethics and integrity,
• Demonstrate corporate knowledge and sound judgment,
• Self-development, initiative-taking,
• Acting as a team player and facilitating team work,
• Facilitating and encouraging open communication in the team, communicating effectively,
• Creating synergies through self-control,
• Managing conflict,
• Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management /sharing is the responsibility of each staff member,
• Informed and transparent decision making

EDUCATIONAL QUALIFICATIONS, SKILLS & EXPERIENCE:          

• Secondary Education. University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months,
• 7 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.

REQUIRED LANGUAGE:                     

• Fluency in English.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.